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Activities strictly necessary to ensure the Operation of this Application and the provision of the Service This Application uses Cookies or other Identifiers to carry out activities that are strictly necessary to ensure the functioning or provision of the Service and, therefore, do not require the Users’ consent. Users can disable such Identifiers by modifying the settings of their browser or device as described in more detail in this document; however, this may negatively affect basic operational functions or result in the unavailability of the Service.

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Interaction with social networks and external platforms

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Anonymized statistics services The services contained in this section are third-party services that allow the Owner, through the use of Cookies or other Identifiers, to manage statistics anonymously. Depending on applicable law, these services may not require the User’s consent. In such cases, Users can disable the Identifiers by modifying the settings of their browser or device as described more in detail in this document. Google Analytics with anonymized IP (Google Inc.) Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports, and sharing them with other services developed by Google. Google may use the Personal Data to contextualize and personalize the ads of its own advertising network. This integration of Google Analytics anonymizes your IP address. Anonymization works by shortening the IP address of Users within the member states of the European Union or in other countries participating in the agreement on the European Economic Area. Only in exceptional cases, the IP address will be sent to Google servers and shortened within the United States. Personal Data processed: Cookies and Usage Data. Processing location: United States – Privacy Policy – Opt Out. Subject adhering to the Privacy Shield.

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Additionally, Users can manage their preferences related to Identifiers directly from the settings of their device and prevent – for example – the acceptance of third-party Identifiers. Through the settings of the browser or device, it is also possible to delete Identifiers saved in the past, including those used to remember the initial consent given by the User. Users can find information on how to manage Identifiers with some of the most popular browsers, for example, at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Internet Explorer.

With reference to Identifiers used by third parties, Users can manage their settings and withdraw their consent by visiting the relevant opt-out link (if available), using the tools described in the third party’s privacy policy or by contacting the third party directly.

Notwithstanding the above, Users are informed of the possibility to use the information provided by YourOnlineChoices (EU), the Network Advertising Initiative (USA) and the Digital Advertising Alliance (USA), DAAC (Canada), DDAI (Japan) or other similar services. With these services, it is possible to manage the tracking preferences of most advertising tools. The Owner, therefore, recommends Users to use these resources in addition to the information provided by this document.

Data Controller Biological Parapharmacy Contrada Luccanesi, 17, Imola

Data Controller’s email address: [email protected]

Since the use of Cookies and other Identifiers operated by third parties through the services used within this Application cannot be technically controlled by the Owner, any specific reference to Identifiers used by third parties is to be considered indicative. To obtain complete information, the User is invited to consult the privacy policy of any third-party services listed in this document.

Given the objective complexity of identification of technologies based on Cookies and other Identifiers, Users are invited to contact the Owner if they wish to receive any further information on the use of such Identifiers through this Application.

Definitions and legal references Personal Data (or Data) Any information that, directly or indirectly, in connection with any other information, including a personal identification number, makes a natural person identified or identifiable.

Usage Data Information collected automatically through this Application (also from third-party applications integrated into this Application), including: IP addresses or domain names of computers used by Users who connect with this Application, URI (Uniform Resource Identifier) addresses, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s response (successful, error, etc.), the country of origin, the features of the browser and the operating system used by the visitor, the various time details of the visit (e.g., the time spent on each page) and the details about the path followed within the Application, with special reference to the sequence of pages visited, parameters about the operating system and the User’s IT environment.

Privacy Policy of this site This site processes some Personal Data of its Users.

Personal data collected for the following purposes and using the following services: Commercial affiliation WOW TRK and Profit Personal Data: Cookies; Usage Data; various types of Data as specified by the service’s privacy policy Webbdone Affiliation marketing, VigLink, Smart4ads, Skimlinks, ShareAsale, TradeTracker, Savings United, Affilinet, AliExpress Affiliate, Amazon Affiliation, Amazon Omakase, Anastore affiliation program, Awin, Banggood Affiliates Program, Booking.com Affiliate Partner Programme, CJ Affiliate by Conversant, ClickBank, eBay Partner Network, Effiliation, iDevAffiliate, iTunes affiliation, JVZoo, links2revenue, LinkShare, Logitravel Affiliate Program, NetAffiliation, Bravofly Affiliation Program, Desigual Affiliation Program, Fotolia Affiliation Program, YOOX Affiliation Program, and zooplus Affiliation Program Personal Data: Cookies; Usage Data Admitad and Rakuten Advertising Affiliate Personal Data: Cookies; Usage Data; Universal Unique Identifier (UUID) Lead Dyno and ReferralCandy Personal Data: surname; Cookies; Usage Data; email; first name Beta Testing Google Play Beta Testing Personal Data: surname; Cookies; date of birth; Data communicated while using the service; Usage Data; email; device information; device logs; country; first name; phone number; gender; username; various types of Data as specified by the service’s privacy policy Data Linking Zapier Personal Data: ZIP/postal code; city; surname; Cookies; date of birth; Data communicated while using the service; Usage Data; email; image; device information; language; country; first name; phone number; VAT Number; password; geographic location; profession; company name; workplace location; gender; username Content commenting Facebook Comments Personal Data: Cookies; Usage Data Directly managed commenting system Personal Data: surname; Cookies; Usage Data; email; first name; phone number; website; username Contacting the User Telephone contact Personal Data: phone number Integration of Freshsales with Freshchat and/or Freshdesk Personal Data: social media accounts; surname; email; address; first name; phone number; profession; company name; geographic region Mailing list or newsletter Personal Data: ZIP/postal code; city; surname; Cookies; date of birth; Usage Data; email; address; country; first name; phone number; profession; province; company name; gender; website; state Contact form Personal Data: ZIP/postal code; city; Tax ID; surname; date of birth; email; User ID; address; country; first name; number of employees; fax number; phone number; VAT Number; profession; province; company name; gender; business sector; website; state; various types of Data Social features Firebase Dynamic Links and Firebase Invites Personal Data: various types of Data as specified by the service’s privacy policy Invite and suggest friends Personal Data: various types of Data Public profile Personal Data: city; surname; date of birth; email; image; address; country; first name; phone number; geographic location; profession; province; company name; gender; state; username Contact management and messaging BulkSMS and Twilio Personal Data: phone number Campaign Monitor Personal Data: surname; Cookies; date of birth; Usage Data; email; address; country; first name; phone number; company name; gender; username OneSignal Personal Data: Cookies; Usage Data; email; unique device identifiers for advertising (such as Google Advertiser ID or IDFA, for example); language; geographic location; various types of Data as specified by the service’s privacy policy SendinBlue SMS Personal Data: Cookies; Usage Data; phone number User database management Drip Personal Data: Cookies; Usage Data; Email

Advertising Facebook Audience Network Personal Data: Cookies; Usage Data; unique device identifiers for advertising (such as Google Advertiser ID or IDFA, for example) Lookalike Audience of Facebook, Similar audience segments of Google Ads, Google Ad Manager, Taboola Europe, and Nativery Personal Data: Cookies; Usage Data Direct marketing via SMS Personal Data: surname; first name; phone number Smarter Click notifications Personal Data: Usage Data Remarketing and behavioral targeting Facebook Remarketing, Google Ad Manager Audience Extension, Remarketing with Google Analytics, Google Ads Remarketing, and Twitter Remarketing Personal Data: Cookies; Usage Data Facebook Custom Audience Personal Data: Cookies; email AdRoll Personal Data: Cookies; purchase history; Usage Data; unique device identifiers for advertising (such as Google Advertiser ID or IDFA, for example); device information; various types of Data Backup saving and management Backup on Google Drive Personal Data: various types of Data as specified by the service’s privacy policy Platform services and hosting Shopify and WordPress.com Personal Data: various types of Data as specified by the service’s privacy policy Statistics Google Analytics, Google Analytics with anonymized IP, and WordPress Stat Personal Data: Cookies; Usage Data Google Analytics for Firebase Personal Data: Cookies; Usage Data; session duration; unique device identifiers for advertising (such as Google Advertiser ID or IDFA, for example); device information; number of sessions; number of Users; first launches; geographic region; operating systems Content and functionality performance testing (A/B testing) Google Optimize and Google Optimize 360 Personal Data: Cookies; Usage Data Data Transfer outside the EU Transfer to third countries based on consent, Transfer to third countries on the basis of Standard Contractual Clauses, Data Transfer to countries that ensure European standards, and Other legal bases for Data Transfer to third countries Personal Data: various types of Data Displaying content from external platforms Google Fonts Personal Data: Usage Data; various types of Data as specified by the service’s privacy policy Google Site Search, Vimeo videos, Google Calendar widget, and Wistia widget Personal Data: Cookies; Usage Data Wistia widget (Privacy Mode) Personal Data: Usage Data Further information on Personal Data Preference cookies Preference cookies store the User’s preferences detected on this site, such as their time zone and region, in the local domain.

Shipping Policy: Online sales are considered mail order sales and therefore are not required to issue an invoice as provided by article 22 of the Presidential Decree No. 633 of 1972, and there is no obligation to issue a fiscal receipt as provided by article 2, letter oo), of the Presidential Decree of December 21, 1996, No. 696.

Read more on the Italian E-commerce Association (AICEL) website

DEFINITIONS

The term “online sales contract” refers to the sales contract relating to the physical goods of the partner company of Parafarmacia Biologica, concluded between them and the Buyer within a system of distance selling through electronic means, organized by the Supplier. The term “Buyer” refers to the physical person consumer who makes the purchase, as per this contract, for purposes not related to any commercial or professional activity possibly carried out. The term “Parafarmacia Biologica” refers to the entity that carries out the promotion of the sale of the goods subject to this contract. The term “PARTNER COMPANY” refers to the entity that performs the sale of the goods subject to this contract.

2. IDENTIFICATION AND OBLIGATIONS OF THE PARTIES

Supplier: The goods subject to these general conditions are sold by the PARTNER COMPANY of Parafarmacia Biologica, which is solely responsible for the advertising promotion of the goods in question but not for the sale between the parties. Parafarmacia Biologica, located at …… Buyer: Expressly declares to make the purchase for purposes unrelated to any commercial or professional activity carried out and undertakes not to trade the purchased goods.

3. OBJECT AND CONCLUSION OF THE CONTRACT

With this contract, respectively, the PARTNER COMPANY of Parafarmacia Biologica sells and the Buyer purchases remotely through electronic means only the physical goods indicated and offered for sale on this site or through our official sales channels. The contract between the PARTNER COMPANY of Parafarmacia Biologica and the buyer is concluded exclusively through the internet by the Buyer accessing the address of this site, where, following the indicated procedures, the Buyer will formalize the proposal for the purchase of the goods offered for sale. The purchase contract is concluded and finalized by an irrevocable order from the Buyer with the online compilation and sending of the order form, which will be displayed on the web page summary of the order, printable, in which the details of the orderer and the order, the price of the purchased good, and the shipping costs, the methods and terms of payment, the address where the good will be delivered are reported. When the PARTNER COMPANY of Parafarmacia Biologica receives the order from the Buyer, it will proceed to send a confirmation email and/or display a web page confirming and summarizing the order, printable, in which the data entered by the buyer in the order form are also reported. If requested, the sales invoice will be issued by the PARTNER COMPANY of Parafarmacia Biologica in electronic format.

4. PAYMENT AND REFUND METHODS

The PARTNER COMPANY of Parafarmacia Biologica accepts the following payment methods for the purchased products: * Cash on delivery * Bank transfer * Payment with PayPal * Credit card details are managed directly by banks specialized in the management of online payments; PayPal data are managed directly by PayPal. The PARTNER COMPANY of Parafarmacia Biologica reserves the right to request verification of the genuineness of the card ownership from the card issuing bank or PayPal in case of issues. Any refund to the Buyer, if entitled, will be credited by reversing the credit card payment, bank transfer, or PayPal, at the latest within 30 days from the date on which the PARTNER COMPANY of Parafarmacia Biologica became aware of the cause generating the right to refund.

5. DELIVERY TIMES AND METHODS

The PARTNER COMPANY of Parafarmacia Biologica will deliver the ordered products via agreed couriers. The products are shipped with appropriate packaging; if it arrives torn or punctured, please check the integrity of the product and immediately communicate the damage to the staff of the PARTNER COMPANY of Parafarmacia Biologica

The order processing times can vary from the same day of the order to a maximum of 40 working days, within which the product will be delivered. If the PARTNER COMPANY of Parafarmacia Biologica is unable to ship within this period, timely notice will be given by email to the Buyer, indicating the term within which the order will be processed. Delivery times may vary depending on the country of destination and other factors not directly controllable by the Supplier and not attributable to it.

6. SHIPPING AND DELIVERY COSTS

The delivery of its products within the Italian National Territory will occur without having to pay additional sums to what was already agreed upon at the time of the formulation of the order. For all other countries, the courier may present a separate invoice requesting payment of duties and taxes imposed by local authorities. The costs, customs duties, and taxes related to the delivery of a product outside the Italian territory are charged to the Buyer. In the case of non-collection within 5 working days of the material present in storage at the courier’s warehouses due to repeated inability to deliver to the address indicated by the Buyer at the time of the order, the order will be automatically canceled.

7. AVAILABILITY OF PRODUCTS

The PARTNER COMPANY of Parafarmacia Biologica reserves the right to communicate to the Buyer, within 20 days from the receipt of the purchase order, the unavailability of one or more of the products purchased. In this case, the PARTNER COMPANY of Parafarmacia Biologica will refund the price and shipping costs incurred by the Buyer.

8. LIMITATIONS OF LIABILITY

The PARTNER COMPANY of Parafarmacia Biologica assumes no responsibility for disruptions caused by force majeure or unforeseeable circumstances, even if dependent on malfunctions and disruptions of the internet, in the event that it fails to execute the order within the time stipulated in the contract. The PARTNER COMPANY of Parafarmacia Biologica will not be liable for damages, losses, and costs incurred by the Buyer as a result of the non-execution of the contract for the reasons mentioned above, having the Buyer only entitled to a refund of the price paid and any additional charges incurred. Similarly, the PARTNER COMPANY of Parafarmacia Biologica is not responsible for any fraudulent and illegal use that may be made by third parties, credit cards, checks, and other means of payment, upon payment of the products purchased, if it proves to have taken all possible precautions based on the best science and experience of the moment and based on ordinary diligence.

9. OBLIGATIONS OF THE BUYER

The Buyer undertakes and obliges, once the online purchase procedure is concluded, to provide for the printing and preservation of these general conditions, which, moreover, will have already viewed and accepted as a necessary step in the purchase, as well as the specifications of the product subject to the purchase, and this in order to fully satisfy the condition of Art. 3 and 4 of Decree No. 185/1999. It is strictly forbidden for the Buyer to enter false, and/or invented, and/or fictitious data in the registration process necessary to activate the process for the execution of this contract and the related further communications; personal data and email must be exclusively their real personal data and not of third parties, or fantasy. It is expressly forbidden to make double registrations corresponding to a single person or enter data of third parties. The PARTNER COMPANY of Parafarmacia Biologica reserves the right to legally pursue any violation and abuse, in the interest and for the protection of consumers all.

10. RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 10 working days from the day of receipt of the purchased good. The right of withdrawal is recognized by the Buyer in relation to any goods purchased by him on the site. The right of withdrawal is exercised by sending, within the aforementioned term, a written communication to the PARTNER COMPANY of Parafarmacia Biologica by registered letter with acknowledgment of receipt. The communication can be sent, within the same term, also by telegram, telex, e-mail, and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours. If the goods have been delivered, the Buyer is obliged to return them to the PARTNER COMPANY of Parafarmacia Biologica within the term of 15 working days from the date of delivery of the goods. The goods must be returned to the PARTNER COMPANY of Parafarmacia Biologica complete with all accessories, instruction manuals, and everything originally delivered to the Buyer, as well as packed in its original packaging. The returned product must be accompanied by a copy of the electronic receipt of the order. The costs of returning the goods to the PARTNER COMPANY of Parafarmacia Biologica are charged to the Buyer. If the right of withdrawal is exercised by the Buyer in accordance with the provisions of this clause, the PARTNER COMPANY of Parafarmacia Biologica is obliged to reimburse the sums paid by the Buyer. In particular, the PARTNER COMPANY of Parafarmacia Biologica will proceed to the free transmission of the re-credit order concerning the cost of the shipped goods including shipping costs within 30 days from the date on which it became aware of the exercise of the right of withdrawal by the Buyer. This operation is carried out by the bank issuing the credit card used for payment or by crediting the sum to the bank account specified by the Buyer. The PARTNER COMPANY of Parafarmacia Biologica has the right to reject any product returned in ways other than those specified above, as well as products for which the return costs have not been fully paid by the Buyer or the methods and times for communication of the exercise of the right of withdrawal have not been respected.

11. CAUSES OF TERMINATION

The obligations referred to in point 9, assumed by the Buyer, as well as the guarantee of the successful completion of the payment that the Buyer makes with the means referred to in art. 5, and also the exact fulfillment of the obligations assumed by the PARTNER COMPANY of Parafarmacia Biologica in point 6, have an essential character, so that by express agreement, the non-fulfillment of only one of these obligations, unless determined by chance or force majeure, will result in the legal termination of the contract pursuant to art. 1456 c.c., without the need for a judicial ruling.

Sales Terms and Conditions

PRIVACY PROTECTION AND PROCESSING OF BUYER’S DATA

Biological Pharmacy safeguards the privacy of its Buyers and guarantees that the processing of data complies with the provisions of the privacy legislation pursuant to Legislative Decree June 30, 2003, no. 196. Personal data, both identification and fiscal, acquired directly and/or through third parties by the Provider, who is the data controller, are collected and processed in paper, electronic, and telematic form, in relation to the processing methods with the purpose of registering the order and activating the procedures for the execution of this contract and the necessary communications, in addition to fulfilling any legal obligations, as well as to allow an effective management of commercial relations to the extent necessary to best perform the requested service (art. 24, paragraph 1, letter b, Legislative Decree no. 196/2003). Biological Pharmacy commits to treating the data and information transmitted by the Buyer confidentially and to not disclose them to unauthorized persons, nor to use them for purposes other than those for which they were collected or to transmit them to third parties. Such data may only be shown at the request of the judicial authority or other legally authorized authorities. Personal data will be communicated, upon signing a commitment to confidentiality of the data, only to subjects delegated to carry out the activities necessary for the execution of the contracted agreement and communicated exclusively for that purpose. The Buyer has the rights as per art. 7 of Legislative Decree 196/03, namely the right to obtain: a) updating, correction, or, when interested, integration of data; b) the cancellation, anonymization, or blocking of data processed in violation of the law, including those that do not need to be kept for the purposes for which the data were collected or subsequently processed; c) certification that the operations as per letters a) and b) have been made known, also as regards their content, to those to whom the data were communicated or disseminated, except in the case where this fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right. The interested party also has the right to object, in whole or in part: i) for legitimate reasons to the processing of personal data concerning him/her, even if pertinent to the purpose of the collection; ii) to the processing of personal data concerning him/her for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication. The communication of personal data by the Buyer is a necessary condition for the correct and timely execution of this contract. Failing this, it will not be possible to proceed with the Buyer’s request. In any case, the acquired data will be kept for a period of time not exceeding that necessary for the purposes for which they were collected or subsequently processed. Their removal will take place in a secure manner anyway. The owner of the collection and processing of personal data is Biological Pharmacy, to whom the buyer can address at the company headquarters.

17. COMMUNICATIONS AND COMPLAINTS

Pursuant to art. 12 of Legislative Decree 70/03, Biological Pharmacy informs the Buyer that every order sent is stored in digital form on the server where the site resides according to criteria of confidentiality and security.

18. METHODS OF STORING THE CONTRACT

Written communications directed to the Provider and any complaints will be considered valid only if sent to the address

Data Controller Biological Pharmacy

Contrada Luccanesi 17, Imola

Data Controller’s email address: [email protected]

The Buyer indicates in the registration form their residence and domicile, telephone number, or email address where they wish the Provider’s communications to be sent.

19. DURATION AND EFFECTIVENESS OF CONTRACTUAL CONDITIONS

The Buyer’s confirmation of the order implies acceptance of these general conditions. These conditions may be updated or modified directly with the transcription of the new regulation on this site. The modification or update will be valid and effective for orders that have not yet been entered and for which the web page summarizing the order data has not yet been displayed and printed.

Contact information Data Controller Poliambulatorio Punto Salute, viale San Bartolo 2 Rho (MI) Data Controller’s email address: [email protected]